{"id":385,"date":"2023-12-04T20:34:39","date_gmt":"2023-12-04T20:34:39","guid":{"rendered":"https:\/\/milcrofton.gov\/milcrofton_newsite\/?page_id=385"},"modified":"2023-12-21T16:26:18","modified_gmt":"2023-12-21T16:26:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/milcrofton.gov\/milcrofton_newsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_two_third  avia-builder-el-first   container_wrap fullsize'  >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70\">\n#top #wrap_all .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-title{\nfont-size:44px;\ncolor:#ffffff;\n}\n#top .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-content{\nfont-size:22px;\ncolor:#ffffff;\n}\n#top .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-content p{\nfont-size:22px;\n}\n<\/style>\n<div  class='avia-slideshow av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70 avia-slideshow-no scaling av_slideshow_full avia-fade-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 38.636363636364%;'><li  class='avia-slideshow-slide av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 caption_fullwidth caption_bottom'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title '  itemprop=\"name\" >FAQ<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-563 avia-img-lazy-loading-not-563\"  src=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ.jpg\" width=\"2200\" height=\"850\" title='subpageheaders_FAQ' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ.jpg 2200w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-300x116.jpg 300w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-1030x398.jpg 1030w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-768x297.jpg 768w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-1536x593.jpg 1536w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-2048x791.jpg 2048w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-1500x580.jpg 1500w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/subpageheaders_FAQ-705x272.jpg 705w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><div class='av-section-color-overlay' style='opacity: 0.3; background-color: #000000; '><\/div><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-385'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1v42ox-fb4ed52222c4b1d12968cb43152ab80c av_two_third  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><p><section  class='av_textblock_section av-lpfwv202-6e0273b49127359fe5f7b122f45791e9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>These are a few of the most asked questions we receive at our office.\u00a0 We hope you can find a quick answer here.\u00a0 But if not, please give us a call.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprh2cy7-d4a7f6304552c9fd9a1ee479429943ed\">\n#top .togglecontainer.av-lprh2cy7-d4a7f6304552c9fd9a1ee479429943ed p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprh2cy7-d4a7f6304552c9fd9a1ee479429943ed p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprh2cy7-d4a7f6304552c9fd9a1ee479429943ed av-elegant-toggle  avia-builder-el-3  el_after_av_textblock  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprh2ace-049c29915c87c9dbbe134b9d49e8903f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>What are your hours of operation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Milcrofton Utility District is open from 7:30 am to 4:00 pm, Monday through Friday.\u00a0 Our drive up window is open during these hours as well.\u00a0 For after hours service, please contact <a href=\"tel:6157945947\">(615) 794-5947<\/a> and our on call technician will take your call.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprh582a-bed9ff41458f8e7ccf334a9a35835074\">\n#top .togglecontainer.av-lprh582a-bed9ff41458f8e7ccf334a9a35835074 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprh582a-bed9ff41458f8e7ccf334a9a35835074 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprh582a-bed9ff41458f8e7ccf334a9a35835074 av-elegant-toggle  avia-builder-el-4  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprh56zk-c1aa5c3606c8e51a755204013916d050'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>How do I sign up for service?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The easiest way to sign up for new service is by downloading our application form. Complete the application, copy of valid Driver\u2019s License and mail, bring it to our office with a fee of $100.00 (Non-refundable application fee. Cash, Check, or Credit Card\/3% Fee).\u00a0 The application is found\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/start-stop-water-service\/\">HERE<\/a>.\u00a0 Our Mailing Address is\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#hoursandlocation\">HERE<\/a>. You may also email it to info@milcrofton.gov.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1octqx-fd08e3b4da00dd92a569ffe0d83f1687\">\n#top .togglecontainer.av-1octqx-fd08e3b4da00dd92a569ffe0d83f1687 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-1octqx-fd08e3b4da00dd92a569ffe0d83f1687 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-1octqx-fd08e3b4da00dd92a569ffe0d83f1687 av-elegant-toggle  avia-builder-el-5  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-1kqie1-3904a3d77c20e2dc0c09a0f6d1591645'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>How much is my bill?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Each month we mail out your bill which contains information about usage and charges. Bills are always due by 4:00 PM on the 1st of each month without incurring a late charge. If payment is not received in our office by the 10th of the month, water service will be disconnected.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1e1u1d-3a05bbf60f6116b2816c09448eb5c5e6\">\n#top .togglecontainer.av-1e1u1d-3a05bbf60f6116b2816c09448eb5c5e6 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-1e1u1d-3a05bbf60f6116b2816c09448eb5c5e6 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-1e1u1d-3a05bbf60f6116b2816c09448eb5c5e6 av-elegant-toggle  avia-builder-el-6  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-1amvc9-a341fdd186821b20937021b31b7d7af5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>When should I expect service orders, a disconnect, or my service to begin?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please remember when signing up for service, that your service will not begin, until the following or future business day.\u00a0 We conduct service orders such as disconnects and start new customer service the next following business day.\u00a0 Only in an emergency, such as your pipe burst and you need assistance turning off the water meter, would a service technician be dispatched to your residence the same business day.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-155lhl-ce07acbab083c2311296f8e200f89859\">\n#top .togglecontainer.av-155lhl-ce07acbab083c2311296f8e200f89859 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-155lhl-ce07acbab083c2311296f8e200f89859 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-155lhl-ce07acbab083c2311296f8e200f89859 av-elegant-toggle  avia-builder-el-7  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-vxfxd-9206fb1f66a52e6d85cca39ffba895bf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>My pressure is too high or too low at my home or business. What should I do?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If your home or business has a pressure regulator, this is often an indication that the pressure regulator in your home\/business needs adjustment or is malfunctioning.\u00a0 Milcrofton is not responsible for water pressure past the water meter.\u00a0 A licensed plumber is able to assist with pressure inside the home or business.\u00a0 Milcrofton will send a technician to your location to check the line outside the premises. Please\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#contact\">contact us<\/a>\u00a0if this is the case.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-sbomp-4c43e3f33cc00d849dd5c5c7831048f8\">\n#top .togglecontainer.av-sbomp-4c43e3f33cc00d849dd5c5c7831048f8 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-sbomp-4c43e3f33cc00d849dd5c5c7831048f8 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-sbomp-4c43e3f33cc00d849dd5c5c7831048f8 av-elegant-toggle  avia-builder-el-8  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-k99dt-959b56ef943dff1fefd780348a1ccf93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>How do I get rid of noise in the pipes in my house?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please contact Milcrofton using our <a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#contact\">online form<\/a> or call us at (615) 794-5947\u00a0to have one of our technicians visit your location to adjust the check valve at the water meter for your home or business.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-elend-1bfbec619f2075c1b4b3be272b19e1ab\">\n#top .togglecontainer.av-elend-1bfbec619f2075c1b4b3be272b19e1ab p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-elend-1bfbec619f2075c1b4b3be272b19e1ab p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-elend-1bfbec619f2075c1b4b3be272b19e1ab av-elegant-toggle  avia-builder-el-9  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-bi3pd-4ff1ab553976d345d8f70f76d9815fa7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>How do I sign up for paying my bill using bank draft?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please download and complete the bank draft application\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/automatic-bank-draft\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhhten-50118e1dda1b5d47a911eb5c5429b6a8\">\n#top .togglecontainer.av-lprhhten-50118e1dda1b5d47a911eb5c5429b6a8 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhhten-50118e1dda1b5d47a911eb5c5429b6a8 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhhten-50118e1dda1b5d47a911eb5c5429b6a8 av-elegant-toggle  avia-builder-el-10  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhhsiu-6d7127589f75fb9bd851f5b301936adc'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>Can I pay my bill online?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, it&#8217;s found under the My Account tab or <a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/my-account\/\" target=\"_blank\" rel=\"noopener\">clicking here<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhjlre-bd814837c4a88df948630ff9c59cddff\">\n#top .togglecontainer.av-lprhjlre-bd814837c4a88df948630ff9c59cddff p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhjlre-bd814837c4a88df948630ff9c59cddff p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhjlre-bd814837c4a88df948630ff9c59cddff av-elegant-toggle  avia-builder-el-11  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhjk5s-6fef1224accd7dc39d7fa821f0008b3d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>Can I pay my bill by automatic bank draft?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, if you are interested in the free Automatic Draft Program that ensures your bill is paid on time each month, please download and follow the instructions on the Automatic Draft Program <a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/automaticdraftprogram.pdf\" target=\"_blank\" rel=\"noopener\">Signup Form<\/a>.\u00a0 Simply enclose the signup form in your next bill and we will sign you up. You may also fax it to our office at <a href=\"tel:6157919872\">(615) 791-9872<\/a> or email it to <a href=\"mailto:info@milcrofton.gov\">info@milcrofton.gov<\/a>.\u00a0<em><strong>Don\u2019t forget to include a voided check.<\/strong><\/em><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhkkzs-bf0af080fc9ad721da89a551ca7d28fd\">\n#top .togglecontainer.av-lprhkkzs-bf0af080fc9ad721da89a551ca7d28fd p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhkkzs-bf0af080fc9ad721da89a551ca7d28fd p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhkkzs-bf0af080fc9ad721da89a551ca7d28fd av-elegant-toggle  avia-builder-el-12  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhkk5g-cf8652d57a823d38e3a5a91ae0e3f22b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'>How do I change my billing address or phone?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#contact\" target=\"_blank\" rel=\"noopener\">contact us<\/a>\u00a0directly or enter the address or phone number change on the back of your payment stub.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhlht4-ea304cfba1e245a9f8386f6761d95d22\">\n#top .togglecontainer.av-lprhlht4-ea304cfba1e245a9f8386f6761d95d22 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhlht4-ea304cfba1e245a9f8386f6761d95d22 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhlht4-ea304cfba1e245a9f8386f6761d95d22 av-elegant-toggle  avia-builder-el-13  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhlguj-8aaed5626037e5cdd0b34a55daa84964'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-11' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11'>My water looks\/smells funny. What do I do?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#contact\">contact us<\/a>\u00a0immediately if your water does not look normal.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhm50x-ebd0ad814add68cbb793777c89161b06\">\n#top .togglecontainer.av-lprhm50x-ebd0ad814add68cbb793777c89161b06 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhm50x-ebd0ad814add68cbb793777c89161b06 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhm50x-ebd0ad814add68cbb793777c89161b06 av-elegant-toggle  avia-builder-el-14  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhm49t-e0c9056f6569db4ee1d8d7f98a4a3c8a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-12' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12'>Why is someone from Milcrofton testing my water system outside my home or business?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Backflow on irrigation systems is tested once a year.\u00a0 Backflow prevention is necessary to keep contaminants from entering the water system through your irrigation system.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhouj4-ed9f82c561ebe69b00d6846acef28c38\">\n#top .togglecontainer.av-lprhouj4-ed9f82c561ebe69b00d6846acef28c38 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhouj4-ed9f82c561ebe69b00d6846acef28c38 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhouj4-ed9f82c561ebe69b00d6846acef28c38 av-elegant-toggle  avia-builder-el-15  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhotee-88e6ec01964b1ee0056f4c1d33d28a7d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-13' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13'>I need to dig on my property. Do I need to let anyone know?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><a href=\"https:\/\/www.tenn811.com\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-181 size-medium\" src=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/11\/Ten811final-wotag-Transparent-300x95.gif\" alt=\"\" width=\"300\" height=\"95\" srcset=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/11\/Ten811final-wotag-Transparent-300x95.gif 300w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/11\/Ten811final-wotag-Transparent-1030x325.gif 1030w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/11\/Ten811final-wotag-Transparent-768x242.gif 768w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/11\/Ten811final-wotag-Transparent-705x222.gif 705w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>In the state of Tennessee, State Law requires anyone about to engage in either digging, excavation, moving of earth, demolition or any type of activity that disturbs the earth and therefore possibly involving a danger to damaging underground utility lines, to notify Tennessee One Call, of their intent to dig.\u00a0 Tennessee One Call will then notify the member utilities of your proposed work. The utility company locator will then have 72 hours, excluding holidays and weekends, to locate those underground facilities. The locate permit<\/p>\n<p>For more information about the State Law or to contact Tennessee One Call, visit\u00a0<a href=\"https:\/\/www.tenn811.com\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.tnonecall.com<\/a>\u00a0or call <a href=\"tel:8003511111\">800-351-1111<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhqzsu-bc3d54a32d1a05f77dda190baaf7afc6\">\n#top .togglecontainer.av-lprhqzsu-bc3d54a32d1a05f77dda190baaf7afc6 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhqzsu-bc3d54a32d1a05f77dda190baaf7afc6 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhqzsu-bc3d54a32d1a05f77dda190baaf7afc6 av-elegant-toggle  avia-builder-el-16  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhqxyb-55bdc4951e136fe246f18a4f3cb3eb73'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-14' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14'>Facts about remote reading meters via radio communication<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><b><a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/KAMSTRUP-AMI-water-meter.pdf\" rel=\"noopener noreferrer\">Kamstrup AMI meter facts<\/a><\/b><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhsunx-93c5acee5b454ded0c8933f66eea5525\">\n#top .togglecontainer.av-lprhsunx-93c5acee5b454ded0c8933f66eea5525 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhsunx-93c5acee5b454ded0c8933f66eea5525 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhsunx-93c5acee5b454ded0c8933f66eea5525 av-elegant-toggle  avia-builder-el-17  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhs9t0-c36e1093ceca178001e02ccc503ea0b3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-15' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15'>Facts about READy Collectors and radio communication<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><b><a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2023\/12\/KAMSTRUP-collector.pdf\" rel=\"noopener noreferrer\">Kamstrup collector facts<\/a><\/b><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhtc0m-6d7302b5ef13e0b46c965588471376c0\">\n#top .togglecontainer.av-lprhtc0m-6d7302b5ef13e0b46c965588471376c0 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhtc0m-6d7302b5ef13e0b46c965588471376c0 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhtc0m-6d7302b5ef13e0b46c965588471376c0 av-elegant-toggle  avia-builder-el-18  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-lprhtb3f-f77aa64311a7e417374c0b5b14e03d09'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-16' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16'>When was the last water rate increase?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Water rates were increased by the board of Milcrofton on August 24, 2022 for bills with a due date on or after October 1, 2022.\u00a0 Water rates had not been changed prior to that date since February 1, 2014.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lprhuaef-b1409aa503acf0bf270cf35248c6af78\">\n#top .togglecontainer.av-lprhuaef-b1409aa503acf0bf270cf35248c6af78 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lprhuaef-b1409aa503acf0bf270cf35248c6af78 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lprhuaef-b1409aa503acf0bf270cf35248c6af78 av-elegant-toggle  avia-builder-el-19  el_after_av_toggle_container  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-lprhu9i7-d3fd348721820cfc33f609c873752b77'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-17' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17'>What were the water rates prior to October 1, 2023?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Monthly Service Rates \u2013 Residential<\/strong><\/p>\n<address>METER SIZE<\/address>\n<address>3\/4\u2033 (per single family dwelling) Customer Charge $16.00 (Effective 10\/1\/23)<\/address>\n<address>1\u2033 \u00a0(per single family dwelling) Customer Charge $32.00(Effective 10\/1\/23)<\/address>\n<address>\u00a0<\/address>\n<address>WATER RATES\u00a0 \u00a0 (Effective 10\/1\/22)<br \/>\n0 \u2013 15,000 gallons \u00a0 $6.50 per 1,000 gallons<br \/>\n15,001 \u2013 30,000 gallons $8.75 per 1,000 gallons<br \/>\nover 30,000 gallons $11.00 per 1,000 gallons<\/address>\n<address>\u00a0<\/address>\n<p style=\"text-align: left;\"><strong>Monthly Service Rates \u2013 Commercial<\/strong><\/p>\n<address>METER SIZE<\/address>\n<address>3\/4\u2033 Customer Charge $25.00<\/address>\n<address>1\u2033 Customer Charge $50.00<\/address>\n<address>2\u2033 Customer Charge $175.00\u00a0 \u00a0 \u00a0<\/address>\n<address>3\u2033 &amp; Greater Customer Charge $250.00\u00a0 \u00a0 \u00a0<\/address>\n<address>\u00a0<\/address>\n<address>WATER RATES\u00a0 \u00a0 (Effective 10\/1\/22)<\/address>\n<address>\n<address>0 \u2013 15,000 gallons \u00a0 $6.50 per 1,000 gallons<br \/>\n15,001 \u2013 30,000 gallons $8.75 per 1,000 gallons<br \/>\nover 30,000 gallons $11.00 per 1,000 gallons<\/address>\n<address>\u00a0<\/address>\n<p><strong>Monthly Service Rates \u2013 Irrigation<\/strong><\/p>\n<\/address>\n<p style=\"text-align: left;\">Customer Charge $16.00 \u2013 3\/4\u2033 meter<br \/>\nCustomer Charge $32.00 \u2013 1\u2033 meter<\/p>\n<address>WATER RATES\u00a0 \u00a0 (Effective 10\/1\/22)<\/address>\n<address>0 \u2013 15,000 gallons \u00a0 $6.50 per 1,000 gallons<br \/>\n15,001 \u2013 30,000 gallons $8.75 per 1,000 gallons<br \/>\nover 30,000 gallons $11.00 per 1,000 gallons<\/address>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n<div  class='flex_column av-131u9-b85c53716469d522c12820ee33b5f103 av_one_third  avia-builder-el-20  el_after_av_two_third  el_before_av_hr  flex_column_div  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpsl6rkd-93e70997901211a80a56baae2e69cf78\">\n#top .hr.hr-invisible.av-lpsl6rkd-93e70997901211a80a56baae2e69cf78{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-lpsl6rkd-93e70997901211a80a56baae2e69cf78 hr-invisible  avia-builder-el-21  el_after_av_one_third  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lprhutia-1b0228859cafaa7bcc6e0440000f20bf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Do you have a question that you think should be listed here? Please\u00a0<a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/about\/#contact\">let us know<\/a>.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-385","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/comments?post=385"}],"version-history":[{"count":14,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/385\/revisions"}],"predecessor-version":[{"id":571,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/385\/revisions\/571"}],"wp:attachment":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/media?parent=385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}