{"id":475,"date":"2023-12-20T15:40:06","date_gmt":"2023-12-20T15:40:06","guid":{"rendered":"https:\/\/milcrofton.gov\/milcrofton_newsite\/?page_id=475"},"modified":"2024-01-03T15:13:56","modified_gmt":"2024-01-03T15:13:56","slug":"my-account","status":"publish","type":"page","link":"https:\/\/milcrofton.gov\/milcrofton_newsite\/my-account\/","title":{"rendered":"My Account"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_hr  avia-builder-el-first   container_wrap fullsize'  >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70\">\n#top #wrap_all .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-title{\nfont-size:44px;\ncolor:#ffffff;\n}\n#top .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-content{\nfont-size:22px;\ncolor:#ffffff;\n}\n#top .avia-slideshow .av-slideshow-caption.av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 .avia-caption-content p{\nfont-size:22px;\n}\n<\/style>\n<div  class='avia-slideshow av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70 avia-slideshow-no scaling av_slideshow_full avia-fade-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 38.636363636364%;'><li  class='avia-slideshow-slide av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-lozyrh0y-ff5af3e8288bb4499d9993b68dd99b70__0 caption_fullwidth caption_bottom'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title '  itemprop=\"name\" >MY ACCOUNT<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-604 avia-img-lazy-loading-not-604\"  src=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW.jpg\" width=\"2200\" height=\"850\" title='subpageheaders_MYACCTNEW' alt=''  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW.jpg 2200w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-300x116.jpg 300w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-1030x398.jpg 1030w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-768x297.jpg 768w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-1536x593.jpg 1536w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-2048x791.jpg 2048w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-1500x580.jpg 1500w, https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-content\/uploads\/2024\/01\/subpageheaders_MYACCTNEW-705x272.jpg 705w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><div class='av-section-color-overlay' style='opacity: 0.3; background-color: #000000; '><\/div><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-475'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b00al-69e992ad803500f4d97cc4ab33af29ea\">\n#top .hr.hr-invisible.av-b00al-69e992ad803500f4d97cc4ab33af29ea{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-b00al-69e992ad803500f4d97cc4ab33af29ea hr-invisible  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lpfwv202-6e0273b49127359fe5f7b122f45791e9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Ways to pay your bill<\/h3>\n<\/div><\/section>\n<div  class='flex_column av-5vqa3-c0d9014048540377b61cad639fa89577 av_two_third  avia-builder-el-3  el_after_av_textblock  el_before_av_one_third  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lqdyadtq-69418033874e371f9b1288027eae5530\">\n#top .togglecontainer.av-lqdyadtq-69418033874e371f9b1288027eae5530 p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-lqdyadtq-69418033874e371f9b1288027eae5530 p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-lqdyadtq-69418033874e371f9b1288027eae5530 av-elegant-toggle  avia-builder-el-4  el_before_av_toggle_container  avia-builder-el-first  toggle_close_all' >\n<section class='av_toggle_section av-lqdyac21-0e0a659a13038985479df31cea9dd2ca'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Online Bill Pay<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We offer Online Bill Pay through our Customer Portal. Please click the link below to access the Bill Pay section. There is a convenience fee of 3% or $2.75 whichever is greater to use your credit\/debit card for paying your bill or any other transactions. The credit card convenience fee is paid directly to the online merchant company that processes the transactions.<\/p>\n<p><a href=\"https:\/\/milcrofton.epayub.com\/Account\/Login\" target=\"_blank\" rel=\"noopener\">ONLINE BILL PAY LINK<\/a> ***When setting up your Customer Portal you\u2019ll register as a new user and create a new ONLINE USER ACCOUNT on the <a href=\"https:\/\/milcrofton.epayub.com\/Account\/Login\" target=\"_blank\" rel=\"noopener\">ONLINE BILL PAY LINK<\/a>. You will need to enter (2) zeros in front of your account number and do not use dashes when entering the account number***<\/p>\n<p>As part of our ongoing efforts to improve services to our Customers, Milcrofton Utility District has upgraded our water system with \u201csmart\u201d meters, and we now offer a portal to help you monitor your water usage, offering you direct and secure access to your water usage data.<\/p>\n<p>The customer portal and smartphone apps allow you to review and analyze your water usage patterns. With these tools, you are now able to view your usage activity and gain greater understanding and control of the amount of water you use. You are also able to establish alerts, including identifying potential leaks and abnormal increases in your water usage.<\/p>\n<p>To access your smart meter data and notifications, please log into the Milcrofton bill payment site here:\u00a0<a href=\"https:\/\/milcrofton.epayub.com\/Account\/Login\">https:\/\/milcrofton.epayub.gov\/Account\/Login<\/a>\u00a0and choose the \u201cVIEW DETAILED CONSUMPTION\u201d link under the Usage History chart\u00a0<strong>or<\/strong>\u00a0click the \u201cUsage Details\u201d tab on the top next to the \u201cContact Us\u201d tab.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1cfr23-8cb57e06656ba93214438b03aad8566c\">\n#top .togglecontainer.av-1cfr23-8cb57e06656ba93214438b03aad8566c p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-1cfr23-8cb57e06656ba93214438b03aad8566c p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-1cfr23-8cb57e06656ba93214438b03aad8566c av-elegant-toggle  avia-builder-el-5  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-1at7sz-79deeb92510c8e5146226aa3c7b8695a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Pay By Phone<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You may call the pay by phone option at anytime by dialing (615) 203-0427. You\u2019ll need your account number and credit card (Discover, MasterCard, or Visa) ready to use the system and a convenience fee of $2.75 or 3% whichever is greater applies to pay for the online merchant services. The system walks you through the steps to complete the transaction by phone.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12dwtn-73027799da457d08db0a35610d1fbfca\">\n#top .togglecontainer.av-12dwtn-73027799da457d08db0a35610d1fbfca p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-12dwtn-73027799da457d08db0a35610d1fbfca p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-12dwtn-73027799da457d08db0a35610d1fbfca av-elegant-toggle  avia-builder-el-6  el_after_av_toggle_container  el_before_av_toggle_container  toggle_close_all' >\n<section class='av_toggle_section av-ue943-4be97317b1310740f68db5437bd6eb31'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Automatic Bank Draft<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you are interested in the free Automatic Draft Program that ensures your bill is paid on time each month, please download and follow the instructions on the <a href=\"https:\/\/milcrofton.gov\/milcrofton_newsite\/automatic-bank-draft\/\">Automatic Draft Program Signup Form<\/a>. Simply enclose the signup form in your next bill and we will sign you up. You may also fax it to our office at <a href=\"tel:6157919872\">(615) 791-9872<\/a> or email it to <a href=\"mailto:info@milcrofton.gov\">info@milcrofton.gov<\/a>. Don\u2019t forget to include a voided check.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tnzwb-daa4b15e878aed2a714416f04512a32f\">\n#top .togglecontainer.av-tnzwb-daa4b15e878aed2a714416f04512a32f p.toggler .toggle_icon{\ncolor:#007798;\nborder-color:#007798;\n}\n#top .togglecontainer.av-tnzwb-daa4b15e878aed2a714416f04512a32f p.toggler .toggle_icon > span{\ncolor:#007798;\nborder-color:#007798;\n}\n<\/style>\n<div  class='togglecontainer av-tnzwb-daa4b15e878aed2a714416f04512a32f av-elegant-toggle  avia-builder-el-7  el_after_av_toggle_container  el_before_av_hr  toggle_close_all' >\n<section class='av_toggle_section av-28997-fa8fbb9e318ea34d3561bff806fb7122'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Pay By Mail<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You may also write a check and return with your payment stub in the envelope provided in your bill.<\/p>\n<p>If you don\u2019t have the payment stub mail your payment to:<\/p>\n<p>Milcrofton Utility District<\/p>\n<p>6333 Arno Road<\/p>\n<p>Franklin, TN 37064-7902.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpfxnhmv-4424a1411733ba9c230f1b212d211a40\">\n#top .hr.hr-invisible.av-lpfxnhmv-4424a1411733ba9c230f1b212d211a40{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-lpfxnhmv-4424a1411733ba9c230f1b212d211a40 hr-invisible  avia-builder-el-8  el_after_av_toggle_container  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-lpfxm3mi-c023dceeffc1775ff497aff7be19b5b4-wrap avia-button-left  avia-builder-el-9  el_after_av_hr  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lpfxm3mi-c023dceeffc1775ff497aff7be19b5b4\">\n#top #wrap_all .avia-button.av-lpfxm3mi-c023dceeffc1775ff497aff7be19b5b4{\nbackground-color:#007798;\nborder-color:#007798;\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/milcrofton.epayub.com\/Account\/Login'  class='avia-button av-lpfxm3mi-c023dceeffc1775ff497aff7be19b5b4 avia-icon_select-yes-right-icon avia-size-x-large avia-position-left av-icon-on-hover'  ><span class='avia_iconbox_title' >VIEW ACCOUNT<\/span><span class='avia_button_icon avia_button_icon_right' aria-hidden='true' data-av_icon='\ue875' data-av_iconfont='entypo-fontello'><\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7c0zv-8ff1e3f9e782dbcb8bf847caa3ede48c\">\n#top .hr.hr-invisible.av-7c0zv-8ff1e3f9e782dbcb8bf847caa3ede48c{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-7c0zv-8ff1e3f9e782dbcb8bf847caa3ede48c hr-invisible  avia-builder-el-10  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-131u9-b85c53716469d522c12820ee33b5f103 av_one_third  avia-builder-el-11  el_after_av_two_third  el_before_av_textblock  flex_column_div  column-top-margin'     ><\/div>\n<section  class='av_textblock_section av-lqdy53y6-ecba8ccb6428b7ce0074d31c4b2e10f1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>CAUTION!:<\/strong>\u00a0If you use on-line banking it can take 7-14 days to reach our office. Only use if online bill pay through your bank if you have sufficient time to get your payment into our office. (Some of the on-line banks, physically cut us a check and mail it to us. They may send it to us 5-6 days after you submit your payment on-line plus mail delivery time.) Don\u2019t let this be the cause of you receiving a late fee or your water being disconnected, please use one of the choices below!<\/p>\n<p>To potentially avoid a late fee when paying a bill please use the full 9 digit zip code when entering online payment information with your bank for faster delivery of your payment. Not using the 9 digit zip code could cause your bank to issue a paper check instead of delivering an electronic payment.<\/p>\n<p><strong>BILL DUE DATE:<\/strong> 1st of each month (Payment must be in our office by 4:00 p.m. on the 1st of each month to avoid a late fee).<\/p>\n<p><strong>ACCEPTED WITH LATE FEE:<\/strong> by the close of business on the 10th of each month.<\/p>\n<p><strong>DISCONNECT FOR NON-PAYMENT:<\/strong> 11th of each month.<\/p>\n<p>If your service is DISCONNECTED FOR NON-PAYMENT we stop taking payments at 7:00 pm on the 11th for the safety of our technicians. We resume taking payments and reconnecting water service at 7:30 am the next business day.<\/p>\n<p><strong>CAUTION!:<\/strong>\u00a0When paying a bill online please use Milcrofton.gov payment methods from our website only. The use of a nonaffiliated company acting as if they are associated with Milcrofton such as DOXO.com could result in a disconnection. Paying your bill with a service such as DOXO is not going to get your account status instantly updated for our records. They will send us payment that may take up to three weeks for us to receive. We have contacted Tennessee Attorney General Office and the Tennessee Regulatory Authority Office about DOXO\u2019s fraudulent act of representing they collect payments for Milcrofton Utility District. Again making a payment to a third party bill pay such as DOXO will not ensure your water service will stay connected since we have no record of the transaction and no payment being made to your account.***<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-475","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/comments?post=475"}],"version-history":[{"count":13,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/475\/revisions"}],"predecessor-version":[{"id":605,"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/pages\/475\/revisions\/605"}],"wp:attachment":[{"href":"https:\/\/milcrofton.gov\/milcrofton_newsite\/wp-json\/wp\/v2\/media?parent=475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}