CAUTION! – If you use on-line banking it can take 7-14 days to reach our office. Only use if online bill pay through your bank if you have sufficient time to get your payment into our office. (Some of the on-line banks, physically cut us a check and mail it to us. They may send it to us 5-6 days after you submit your payment on-line plus mail delivery time.) Don’t let this be the cause of you receiving a late fee or your water being disconnected, please use one of the choices below!
To potentially avoid a late fee when paying a bill please use the full 9 digit zip code when entering online payment information with your bank for faster delivery of your payment. Not using the 9 digit zip code could cause your bank to issue a paper check instead of delivering an electronic payment.
BILL DUE DATE: 1st of each month (Payment must be in our office by 4:00 p.m. on the 1st of each month to avoid a late fee).
ACCEPTED WITH LATE FEE: by the close of business on the 10th of each month.
DISCONNECT FOR NON-PAYMENT: 11th of each month.
If your service is DISCONNECTED FOR NON-PAYMENT we stop taking payments at 7:00 pm on the 11th for the safety of our technicians. We resume taking payments and reconnecting water service at 7:30 am the next business day.
***CAUTION – When paying a bill online please use Milcrofton.gov payment methods from our website only. The use of a nonaffiliated company acting as if they are associated with Milcrofton such as DOXO.com could result in a disconnection. Paying your bill with a service such as DOXO is not going to get your account status instantly updated for our records. They will send us payment that may take up to three weeks for us to receive. We have contacted Tennessee Attorney General Office and the Tennessee Regulatory Authority Office about DOXO’s fraudulent act of representing they collect payments for Milcrofton Utility District. Again making a payment to a third party bill pay such as DOXO will not ensure your water service will stay connected since we have no record of the transaction and no payment being made to your account.***
