Please ensure the contact number for your account is current.

You can make phone updates to your account by logging into the Milcrofton website,, selecting the Pay Your Bill tab, and clicking on the on-line bill pay link.   When in the Milcrofton portal, select communication preferences. Alternately, you may call Milcrofton Customer Service at 615-794-5947, ext. 4.

If you have any questions about your service or your bill, why not try our FAQ page first to see if your question might be answered there.  If not, give us a call and we’ll be happy to help you.  At Milcrofton Utility District, we are here to serve by providing the purest water and the best customer service.

MAILING ADDRESS:   6333 Arno Road       Franklin, TN   37064 – 7902

You can use the pay by phone option by calling (615) 203-0427.

Like us on Facebook at Milcroftonfor the latest updates on possible outages in your area.

BACKFLOW DETAIL  Please take note as you will be required to move any backflow device installed after 1/22/2020 if it does not abide by the new requirements.  You or your installer should always check the water providers current requirements before installing a potential cross connection.  Knowing the requirements for the backflow prevention device with the water provider ensures public safety.  Any new irrigation systems being installed should have a backflow test done at start up. Please contact Milcrofton for conducting backflow testing as we are the only approved tester for backflow devices in our system.

Updated: 11/16/2023 – In accordance with our Drought Plan the District is making you aware there is a Extreme Drought condition issued for Williamson County based on the U.S. Drought Monitor U.S. Drought Monitor for Tennessee. Based on Milcrofton’s Drought Plan and this Extreme Drought condition the District has issued a Drought Alert. The District is currently in good shape maintaining the water system and will continue to monitor the conditions for any changes. There is no planned reduction in water consumption by the District’s customers at this time. The U.S. Drought Monitor is updated every Thursday.